Bookme ReviewPog Mahones - Stonegrill Main MealPosted by douglasc1 from New Zealand on 15 Jan 2021

Bad customer service, bad food, bad experience

douglasc1 said... We came at 6pm and would like to sit upstairs. There was no one serving upstairs, we had to come down if we need to take order. Well fair enough, however, we shouldnt have to bring our drinks upstairs by ourselves. Worse yet, at 8pm, we ordered food to eat, we were told to go downstairs because they were short of staffs. But i think the waiter just being lazy and don’t want to bring the food upstairs for us. I literally asked for a warm cup of water but the waiter just bring me cold water. Excuse me, I asked for warm water because my throat felt a bit unwell. There was a reason for it. Not because I was demanding so that you simply ignore my request like that. Our food finally came out and another disappointment. The steak is simply not seasoned at all. So so so tasteless. The same for my other dish, bbq ribs. Completely tasteless. Seems that the chef just poured BBQ sauce in top of the ribs then brought out for us.

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